Privacy Policy – NABILA Pvt Ltd
Effective Date: July 14, 2025
Website: https://nabila.net
1. Introduction
NABILA Pvt Ltd (“NABILA,” “we,” “us,” or “our”) is committed to protecting the privacy and personal data of our clients, website visitors, and digital users. As a globally recognized and award-winning beauty and grooming brand, we uphold the highest standards of transparency, trust, and compliance in the way we collect, use, and safeguard your personal information.
This Privacy Policy outlines how we collect, process, disclose, and secure your personal data in connection with our websites, booking systems, online forms, advertising platforms, and digital campaigns.
2. Applicability
This Privacy Policy applies to all personal information collected by NABILA Pvt Ltd via:
- Our official website: https://nabila.net
- Social media pages and lead generation forms (e.g., Meta platforms)
- Online appointment bookings and customer inquiry forms
- CRM, analytics, advertising, and third-party tools used in connection with service delivery or marketing
By using our digital services or submitting your information through any of the aforementioned platforms, you consent to the practices described in this policy.
3. Information We Collect
We collect the following types of personal and technical data:
3.1 Personal Information
- Full Name
- Mobile Number
- Email Address
- City and Area of Residence
- Preferred Service Category
- Booking Preferences
- Feedback or comments you submit
3.2 Technical & Behavioral Data
- IP address and device identifiers
- Browser type and version
- Pages viewed and time spent on the site
- Engagement with advertisements and forms
- Referral source and campaign identifiers (UTM tracking)
4. Purpose of Data Collection
Your personal data is collected and processed for the following legitimate business purposes:
- To confirm and manage appointment bookings and inquiries
- To send appointment confirmations, reminders, or feedback requests
- To improve user experience and service personalization
- To retarget users with relevant offers and promotions
- To run, analyze, and optimize Meta, Google, and other digital campaigns
- To fulfill legal obligations and address security or fraud concerns
- To maintain communication for customer relations
5. Legal Basis for Processing
We process your personal data based on the following lawful grounds:
- Consent: For marketing communications or promotional outreach
- Contractual necessity: When you book a service or submit an inquiry
- Legitimate interest: To improve services, prevent fraud, and enhance user experience
- Legal obligation: Where data retention or disclosure is required by law
6. Marketing Communications
By submitting your contact details via any NABILA platform, you agree to receive communication through SMS, email, or WhatsApp, regarding:
- Appointment confirmations and updates
- Service promotions, seasonal offers, or loyalty programs
- Event announcements or surveys
You may opt out of receiving marketing communications at any time by:
- Clicking “unsubscribe” in any email
- Contacting us at hello@nabila.net
- Sending a message via WhatsApp with the subject line “UNSUBSCRIBE”
7. Data Sharing and Disclosure
We do not sell your personal data. However, limited information may be shared under the following conditions:
- Third-Party Service Providers: For CRM, bookings, analytics, advertising (e.g., Google, Meta, WhatsApp Business)
- Legal & Regulatory Compliance: If required by courts, tax authorities, or law enforcement
- Franchise Partners: Where relevant to fulfill your service or request
- Marketing & Performance Tools: For campaign attribution, analysis, and retargeting
All third parties are contractually obligated to maintain confidentiality and adhere to data protection standards.
8. Data Protection and Security
We employ commercially reasonable safeguards including:
- Secure servers and encrypted connections (HTTPS)
- Access control and role-based data access
- Regular security audits and access reviews
- Staff and franchisee training on data handling practices
Despite our best efforts, no system is entirely immune to cyber threats. Users are encouraged to exercise caution while submitting sensitive information online.
9. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill your service requests
- Comply with applicable legal and regulatory obligations
- Support business analysis and improvement
- Manage customer support records and CRM communications
Anonymized or aggregated data may be retained for reporting and trend analysis.
10. Your Rights
You have the right to:
- Request access to your personal information
- Correct or update inaccuracies
- Withdraw marketing consent at any time
- Request deletion or restriction of your data (subject to legal obligations)
Please contact us at hello@nabila.net for such requests. We may require verification to process your inquiry.
11. Cookies and Tracking
Our website uses cookies, pixels, and analytics tags to improve performance, track ad conversions, and personalize experiences.
You may control cookie preferences through your browser settings. Blocking cookies may impact site functionality.
12. Changes to This Policy
NABILA Pvt Ltd reserves the right to amend this Privacy Policy at any time. Any material changes will be posted on this page with an updated effective date. Continued use of our services after such changes implies your acceptance.
13. Contact Us
For any questions, feedback, or data-related requests, please reach out to:
NABILA Pvt Ltd
📍 Plot No: D, 143, Block 4 Clifton, Karachi, 75600
📞 +92 301 828 3211
📧 hello@nabila.net
🕒 Monday to Sunday | 11:00 AM – 08:00 PM
